Oracle 1D0-1064-24-D Exam Real Questions

Prepare and pass your Oracle Fusion Service 2024 Implementation Professional - Delta with free 1D0-1064-24-D exam questions.

Page: 1 / 16

Total 79 Questions | Updated On: Oct 09, 2024

Add To Cart

Question 1

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A : ared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B : -Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective

C : ngle point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D : lti-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E : y to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: A,B

Question 2

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

Question 3

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 4

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : lidate that the product item is active and published.

B : rify that Eligible for Service is selected on the product item.

C : rify that Root Catalog is selected on the product groups.

D : lidate that Allow Duplicate is selected on the product item.

Answer: A

Question 5

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A : an extension column to the milestone object to hold the warning threshold value.

B : nfigure an analytics report showing milestones in warning status.

C : ecify the warning threshold for the milestone in the standard coverages.

D : eate standard text to be posted to the message thread.

E : nfigure the email template to be used for notification.

F : nfigure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Page: 1 / 16

Total 79 Questions | Updated On: Oct 09, 2024

Add To Cart