Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: Jun 26, 2025

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Question 1

Your customer is asking for a modification of Lookup Types in Service Request.

You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

Which four lookups can be modified from this task list?

A : Manage Service Request Products

B : Manage Service Request Status Values

C : Manage Service Request Categories

D : Manage Service Request Severities

E : Manage Service Request Queue

F : Manage Service Request Resolutions

Answer: A,B,C

Question 2

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs

must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the

owner should be warned of pending expiration three hours before expiration?

A : Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B : Do not choose any optional criteria columns.

C : Choose all optional result columns.

D : Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A : Chat with an Agent about a Service Request.

B : View and edit attachments to a Service Request.

C : Create a Service Request.

D : Delete a Service Request.

E : Add a message to a Service Request.

Answer: A,B,C,D

Question 4

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

Which is the main reason for this issue?

A : There are no specific e-mail tasks available.

B : The environment was not provisioned correctly and the service module is missing.

C : The team members don’t have the Email Administrator Role provisioned.

D : The team members have not established the e-mail feature on the Offerings page.

Answer: D

Question 5

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : Title, Status

B : Title

C : Title, Category, Severity, Status

D : Title, Status, Problem Description

E : Title, Category, Severity

Answer: C

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Total 79 Questions | Updated On: Jun 26, 2025

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