Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: Jul 09, 2025

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Question 1

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began

three days ago and no configuration changes were made during that time.

What is the cause of this new behavior?

A : a configured job to process inbound emails

B : an inbound message filter per time schedule

C : a configured profile option to schedule the retrieval of emails

D : an inbound message filter per sender

Answer: B

Question 2

Which two keyboard shortcuts can be modified?

A : OK

B : Create Service Request

C : Cancel

D : Save and Continue

E : Save and Close

Answer: A,B

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A : Chat with an Agent about a Service Request.

B : View and edit attachments to a Service Request.

C : Create a Service Request.

D : Delete a Service Request.

E : Add a message to a Service Request.

Answer: A,B,C,D

Question 4

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : In Advanced Search, confirm Record Set = Assigned to Me.

B : Change the section identified with Status = New

C : In Advanced Search, save and select the “Set as Default” box.

D : In Advanced Search, select Action > Update.

E : Click the Show Advanced Search icon.

F : In Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Question 5

Which two statements are true regarding the Audit History tab of a Service Request?

A : It is enabled by default.

B : It is available only to authorized administrators.

C : It is searchable by date range, username, event type, event severity, and event duration.

D : It is exportable to Excel.

E : It allows users to save searches for later reuse.

Answer: A

Page: 1 / 16

Total 79 Questions | Updated On: Jul 09, 2025

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