Free Oracle 1D0-1064-24-D Exam Questions

Become Oracle Certified with updated 1D0-1064-24-D exam questions and correct answers

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Total 79 Questions | Updated On: May 04, 2024

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Question 1

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR),

an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

A : hierarchical structure of the categories helps to improve the service request classification.

B : tegories determine the steps an agent must follow to close the service request.

C : tegories facilitate the assignment of an agent to the service request.

D : tegories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

E : lter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

Question 2

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : Advanced Search, confirm Record Set = Assigned to Me.

B : ange the section identified with Status = New

C : Advanced Search, save and select the “Set as Default” box.

D : Advanced Search, select Action > Update.

E : ick the Show Advanced Search icon.

F : Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Question 3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : tle, Status

B : tle

C : tle, Category, Severity, Status

D : tle, Status, Problem Description

E : tle, Category, Severity

Answer: C

Question 4

Your customer is asking for a modification of Lookup Types in Service Request.

You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

Which four lookups can be modified from this task list?

A : nage Service Request Products

B : nage Service Request Status Values

C : nage Service Request Categories

D : nage Service Request Severities

E : nage Service Request Queue

F : nage Service Request Resolutions

Answer: A,B,C

Question 5

Which two statements are true regarding the Audit History tab of a Service Request?

A : is enabled by default.

B : is available only to authorized administrators.

C : is searchable by date range, username, event type, event severity, and event duration.

D : is exportable to Excel.

E : allows users to save searches for later reuse.

Answer: A

Page: 1 / 16

Total 79 Questions | Updated On: May 04, 2024

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