Oracle 1D0-1038-24-D Exam Real Questions

Prepare and pass your Oracle Service Center 2024 Implementation Professional - Delta with free 1D0-1038-24-D exam questions.

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Total 104 Questions | Updated On: Oct 10, 2024

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Question 1

Which four view modes are available in the Report Editor?

A : Database View

B : Data Set View

C : Design View

D : Graphical View

E : Report View

F : Layout View

Answer: A,B,C

Question 2

What are the three different types of pull policy for queues?

A : Round Robin

B : First Due

C : nual

D : Strict Priority

E : andard

F : vanced

Answer: B,C,D

Question 3

What must you set to enable the email channel?

A : W_SAVE_EMAIL_HEADERS

B : W_AUTO_CONT_CREATE

C : W_ENABLED

D : W_UPDATE_BY_CREATE

E : W_SECURE_UPDATE_ENABLED

Answer: C

Question 4

Your customer specifies five requirements.

Which three requirements can be fulfilled by using workflows?

A : a contact record does not exist, creating a contact record as captured by an agent from customers

B : If a contact record exists, loading details from the contact found in the incident workspace

C : Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same scriptpage that the agent had exited earlier

D : pturing all incident-associated CO data from customers

E : lowing an agent to switch between workspaces by clicking the "Select Workspace" button

Answer: A,B,D

Question 5

Which two statements are true about linking products, categories, and dispositions?

A : Product-category linking restricts customers from searching on the Customer Portal.

B : A leaf product's links are inherited from its parent product.

C : Links can be created only between the parent levels of products, categories, and dispositions.

D : Product-category linking is independent of product-disposition linking.

E : Links can be automatically created to categories and dispositions based on answers an incidents.

Answer: A,D

Page: 1 / 21

Total 104 Questions | Updated On: Oct 10, 2024

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