Free Online Oracle 1D0-1038-23-D Practice Test

Prepare Your Oracle 1D0-1038-23-D Exam Questions with Free online 1D0-1038-23-D Practice Test. Get Brilliant Oracle Service Center 2023 Implementation Professional - Delta Exam Results with Valid 1D0 1038 Exam Dumps.

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Total 104 Questions | Updated On: Apr 25, 2024

Question 1

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A : Custom object field

B : Variable

C :

Custom field

D :

Merge field

Answer: B

Question 2

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A :

Enter zero as the initial value for both fields.

B :

Leave both the chat and email fields limit as blank.

C :

Use the default values.

D :

Enter the value "Unlimited" in the chat and email fields.

Answer: A

Question 3

Your customer wants to set a disposition and add a specific standard text item automatically based on a given

endpoint within the guided assistant path info response thread. Which two steps are required to complete this

request?

A :

Use an Incident Business rule to fire a named event and populate the standard text into the message

thread.

B :

Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the

disposition field required in the incident workplace.

C :

Create a named event to file each end point of the guide.

D :

Use Agent Workflow to populate the disposition and the standard text based on the named event in the

guide.

E : Use Agent Workspace rule to populate the standard text to the message thread and set the disposition

when the named event is fired.

Answer: A,C

Question 4

You make some changes to your message template and deploy it globally, but the deployed status continues to

show as pending.

What would you do to resolve this?

A : Accept the changes.

B :

Save the deployment.

C :

Enable the global template.

D :

Validate the template.

Answer: B

Question 5

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot be processed."

What is the reason for this error?

A :

Check if the exported file was generated by a product version that is older than the existing product

version.

B :

The hash value during import doesn't match the hash declared at the end of the rile.

C :

The Browser User Interface (BUI) workspace is not using the standard workspace.

D :

Element Manager does not support the import and export of workspaces with custom workspace ribbon

add-ins.

Answer: C

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Total 104 Questions | Updated On: Apr 25, 2024